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Satisfaction Report

The User Satisfaction Key Performance Indicator is reported as a percentage rating of the perception of facility occupants, customers, and management staff. Focus on user rating information.

KPI Summary - Customer Satisfaction

The KPI summary of Overall Satisfaction is a trend of the last six periods of inspections.

Trend by Source

The Trend by Source report shows the satisfaction for the last six periods by source. The source is the category of the person responding to the satisfaction survey.

Comment Summary by Building

The Comment Summary by Building is a listing of the comments made by people responding to the survey grouped by building

Performance Ranges

The satisfaction Performance Range reports show the top five best and worst scoring buildings for the current period.

By Room Type

The Satisfaction by Room Type report shows the satisfaction score for each room type for the current period.